Did you transfer money to Tashan Win via UPI but your game balance has not updated? Do not worry—your money is safe with your banking provider. In this troubleshooting guide, we explain why Tashan Win deposit problems occur and how to resolve pending recharges using your 12-digit UTR reference number in under 5 minutes.
1. Why Do Tashan Win Recharges Get Delayed?
More than 98% of UPI deposits on Tashan Game credit automatically within 60 seconds. When a recharge remains pending, it is usually due to one of three common causes:
- UTR Not Submitted: You completed the payment in PhonePe/Paytm/GPay but forgot to paste the 12-digit UTR number back on the cashier page.
- Typo in UTR Digits: Submitting an incorrect 11 or 13-digit reference number instead of the exact 12-digit bank sequence.
- Inter-Bank UPI Server Congestion: Occasional delays from the National Payments Corporation of India (NPCI) or the receiving merchant bank.
2. Where to Find Your 12-Digit UTR in Every Payment App
The 12-digit UTR (Unique Transaction Reference) is the cryptographic proof of your payment. Here is where to locate it in your banking app:
| Payment App | Field Name in App | Location in Transaction Receipt |
|---|---|---|
| PhonePe | UTR / Transaction ID | Tap History > Select Transfer > Look for 12-digit number under "Debited From" |
| Google Pay (GPay) | UPI transaction ID | Tap "Show transaction details" > 12-digit numeric sequence starting with 4, 5, or 6 |
| Paytm | UPI Ref No. | Tap Balance & History > Select Payment > Copy 12-digit "UPI Ref No" |
| BHIM UPI / Cred | Ref ID / Bank Reference No | Receipt details > 12-digit numerical identifier |
3. How to Fix Recharge Not Added (Self-Service Recovery)
If your balance is still showing zero after payment, follow this 3-step recovery process:
Step 1: Use the In-App Self-Service UTR Tool
Open Tashan Win, go to Deposit > Deposit History. Find the pending order and tap "Re-submit UTR". Paste your exact 12-digit number and click submit. The automated clearing engine will match the bank record and credit your wallet within 60 to 180 seconds.
Step 2: Submit a Customer Support Ticket
If the self-service tool states the order has timed out, navigate to Account > Customer Support > Deposit Issue:
- Provide your registered Mobile Number and User UID.
- Enter the exact Amount transferred (e.g., ₹500).
- Paste the 12-digit UTR Number.
- Upload a clear screenshot of the completed payment receipt showing the date, time, and UTR.
Step 3: Verification & Resolution
Official customer service agents verify the bank ledger and manually credit the deposit to your account. This process usually completes within 10 to 30 minutes.
4. Five Golden Rules to Avoid Deposit Issues
- Never reuse an old QR code or UPI ID: Always generate a fresh payment QR code on each new deposit attempt.
- Do not close the browser tab immediately: Return to the Tashan Win tab and verify that the confirmation screen turns green.
- Always copy the UTR: Keep the receipt open until your wallet balance reflects the credited funds.
- Avoid banking maintenance windows: Late night hours (11:30 PM to 01:00 AM) occasionally see routine bank maintenance.
- Do not pay from someone else's UPI ID: Whenever possible, transfer from a UPI account bearing your own name.
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