Encountering an error code while trying to log in to Tashan Game? Whether you forgot your password, experienced SMS OTP delays, or triggered an automated security hold, this guide provides official diagnostic steps to restore full access to your player account.
1. Diagnostic Table of Common Login Error Codes
| Error Message / Code | Underlying Cause | Immediate Solution |
|---|---|---|
Error 1001: Incorrect Credentials | Mobile number typo or wrong password entered | Double-check +91 prefix and tap "Forgot Password" to reset via OTP |
Error 1002: Account Restricted | Multiple accounts detected on same Wi-Fi / IP | Disconnect VPN, switch to mobile data (4G/5G), and reload app |
Error 1003: Session Expired | Browser cookies cleared or old app version | Update to APK v4.8 or clear browser cache and sign in freshly |
OTP Timeout / Limit Exceeded | Too many SMS OTP requests within 5 minutes | Wait 15 minutes before requesting a new verification code |
2. How to Recover a Forgotten Password
If you cannot recall your account password, follow this standard recovery process:
- On the Tashan Game login screen, click "Forgot Password".
- Enter your 10-digit registered mobile number.
- Tap "Send OTP".
- Enter the 6-digit verification code sent via SMS.
- Create a new strong password containing 8 to 16 characters (including numbers and letters).
- Tap "Confirm Reset" and sign in immediately with your new credentials.
3. How to Fix SMS OTP Not Arriving
If the 60-second OTP timer runs out without receiving an SMS:
- Check SMS Inbox Storage: Ensure your phone's SMS inbox is not full.
- Disable DND Filters: Some telecom operators filter out automated service SMS when National Do-Not-Disturb is set to maximum strictness.
- Restart Network Connection: Toggle Airplane Mode ON for 10 seconds, then toggle it OFF to refresh your local mobile tower connection.
- Request Voice OTP: If available on screen, select the voice verification option to receive the code via automated phone call.
4. How to Unlock a Suspended or Blocked Account
If your account is temporarily locked due to security anomalies (such as attempting logins from different state locations within minutes):
- Open the official in-app live chat support.
- Provide your User UID and registered mobile number.
- Submit proof of recent recharge (12-digit bank UTR) to verify legitimate account ownership.
- Customer service clearing agents review your ticket and restore access within 30 minutes.
Ready to Log In to Tashan Game?
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