Need assistance with your player account, deposit status, or withdrawal clearing? In this guide, we show you how to connect with the official Tashan Game customer care team 24/7 via in-app live chat, submit verified helpdesk tickets, and safeguard yourself against fake helpline phone scams.
1. How to Contact Official Tashan Game Support
Tashan Win provides instant, dedicated customer service directly integrated inside your player dashboard:
- Complete your Tashan Game login on mobile web or the APK app.
- Tap the "Account" / "Mine" tab in the bottom menu.
- Select "Customer Service" or "Live Support".
- Choose your issue category:
- Deposit Problem: UTR verification and recharge pending issues.
- Withdrawal Inquiry: Bank card binding and cashout tracking.
- Account Security: Mobile number update and password resets.
- VIP & Commission: Agency salary and rebate questions.
- A live support agent will join the encrypted chat session within 60 to 120 seconds.
2. Information to Have Ready Before Contacting Support
To ensure your inquiry is resolved on first contact, please have the following details ready:
| Required Detail | Where to Find It | Purpose |
|---|---|---|
| User UID (Account ID) | Top of "Account" / "Mine" profile page (e.g. UID: 8521943) | Identifies your specific player record on the central server |
| Registered Mobile Number | Your 10-digit login mobile number | Confirms account ownership |
| Bank 12-Digit UTR Number | Payment app receipt (PhonePe, GPay, Paytm) | Required for deposit tracking and credit reconciliation |
| Order ID / Transaction Slip | Deposit / Withdrawal history tab | Direct reference for cashier payment gateways |
3. Important Alert: Beware of Fake Customer Care Numbers
Many fraudulent individuals post fake phone numbers on search engines, WhatsApp groups, and Telegram claiming to be "Tashan Win Toll-Free Helpline". Please note:
- Tashan Win never provides telephone phone support or asks for OTPs over calls.
- Official customer service is strictly handled via in-app live chat and official Telegram bot channels.
- Never share your account password, SMS OTP, or bank UPI PIN with anyone claiming to be Tashan Game staff.
- Official staff will never ask you to transfer money to a private personal Google Pay / PhonePe number for "account unlocking".
4. Support Working Hours & Response Speeds
The automated ticket verification system functions 24 hours a day, 365 days a year:
- Live In-App Chat: 1 to 3 minutes average wait time.
- Deposit Ticket Reconciliation: 5 to 20 minutes during standard banking hours.
- Withdrawal Verification Tickets: 10 to 30 minutes.
Need Support or Ready to Play?
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